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What is your shipping policy?

At Persimmon Prints, we do our best to ensure that your item is shipped safely and in a timely manner.  All art prints are carefully packaged in an acid-free cellophane sleeve with a rigid cardboard mailer, and all garments are shipped in a tear-proof polyethylene mailer, to ensure safe arrival.  Currently, we only ship within the united states (but we hope to expand soon).  Please allow 8-10 days for shipping upon received payment.  All packages will be routinely packaged on Fridays, and sent via USPS unless otherwise noted.  Currently, we only ship within the continental US, but we're hoping to expand soon!  Please email hello@persimmonprints.com if you have any shipping questions.

What is your policy for refunds and exchanges?

We care very much about your shopping experience with Persimmon Prints.  If you receive your item damaged, or it is lost, be sure to email hello@persimmonprints.com immediately.  Keep all parts of the item/packaging as it may be necessary to file a claim with the USPS. We will replace packages that are lost in the mail and orders that were shipped incorrectly for any reason (ie. accidentally sending a color, size, or variation that does not match your original order). We will do everything in our power to make sure your order is correct and you are satisfied. Keep in mind that we do not offer cash refunds except for extreme circumstances, which will be handled on a case-by-case basis.  

What is your pricing policy?

Persimmon Prints is a family-owned business, and we pride ourselves in providing quality products at reasonable prices.  Persimmon Prints reserves the right to revise prices, limit quantities, correct pricing errors, and refuse any orders for any reason.

 

If you have a question, please email us at hello@persimmonprints.com, and we will respond as soon as we can.